logo   Home | About Us | Contact Us | Site Map
outsource   proposal

Inbound Call Center

“We specialize in Customer care and Customer Retention”

We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents.

Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.

List of services in the Inbound Call Center Services include:

Answering Service

  • Phone Answering Service
  • Answering Service
  • Product Information Requests
  • Toll Free Answering Services
  • Medical Answering Services

Customer Service

  • Application / Claims processing
  • Subscription services
  • Billing queries, etc.

Sales and order fulfillment

  • Order taking
  • Sales closures
  • Up-selling and Cross-selling

Technical Support / Help desk

  • Troubleshooting for products and services

List of services in the Inbound Telemarketing Services include:

Inbound Order Entry

  • Cross Sells - Up Sells
  • Requests for Information
  • Lead Capture
  • Customer Service - Help Desk
  • Dealer Location Services

Help Desk

  • Customer service and care
  • Pre/post sales service
  • Level 1 and 2 Tech Support
  • Toll free numbers
  • Credit card activation and up-sell

Business Process Outsourcing Inbound Call Center Services

There are a variety of services that inbound call centers in Business Process Outsourcing Inbound Call Center can handle capably. Whether supplies involve email support, order taking services or even answering thousands of calls a day, Business Process Outsourcing Inbound Call Center is prepared with the possessions to manage a range of inbound call center services.

Appointment Taking

New incoming scheduled time calls, scheduled time changes and outgoing appointment reminder calls. All these can be taken be concerned of by the customer support representatives. Increase your capabilities by outsourcing to enhancement or replace your staff in these tedious tasks.

Product/Service orders

Whatever your products or services may be, Business Process Outsourcing Inbound Call Center can serve as you're around the clock order department. They can take your calls after hours and during peak "call overflow" times. Add-on services include credit card processing, order fulfillment, toll-free numbers (800, 888, 877), and a wide range of voice mail options.

Caller/Applicant Screening

Whether the visitor is applying for an employment or participating in a study let Business Process Outsourcing Inbound Call Center handle the pre-screening process for you. They can accumulate the data and offer the information to you in practically any format; fax, file transfer or direct integration with your website.

24 hour website support

If you have a website but not the twenty-four hour staff to support it, Business Process Outsourcing Inbound Call Center can handle it. Inbound customer support representatives can answer questions for your clients as well as march them through the ordering process.

Inbound surveys

Increase your inbound survey answer and achievement rate by providing twenty-four hour customer support representatives to take those inspection calls. Oral surveys can offer an advanced value of data with greater strength and importance than ordinary paper surveys.

List of other Call Center functions include:

Event Registration

Whether it's an annual procedure or a regular occurrence Business Process Outsourcing Inbound Call Center can make the full process easier by pleasing the registration calls.

Membership and subscription renewals

Relieving your staff of easy, repetitive calls can give them more time to do the significant work. Inbound call centers can make relationship and payment renewals a smooth, flawless process.

For more information about Inbound Call Center you may contact us


job seekers
Home | About us | Contact us | Site map | Links | Privacy | Terms and conditions | RSS Feeds © 2004 DESSS INC. All Rights Reserved | by Desss Inc.